Return & Exchange Policy

At Zunisa, we carefully inspect and pack every order before dispatch. However, if you receive an article with an issue caused by our end, we’re happy to assist you.

Exchange Policy

If you receive a damaged, defective, incorrect, or faulty article due to an error from our end, please contact us within 3 days of receiving your order.

To process your request:

• Please contact us within 3 days of delivery.

• Send us clear pictures and/or a video of the article along with your order details.

• Our team will inspect the issue and determine whether it is eligible for an exchange.

• If the issue is confirmed to be from our end, we will exchange the article with a replacement.

• The replacement will be subject to availability. If the same article is unavailable, our team will guide you regarding the available options.

Conditions for Exchange

The article must be:

• Unworn and unused
  

• Unaltered

• In its original condition and packaging

Non-Exchangeable Cases

We do not accept exchanges for:

• Change of mind or personal preference

• Incorrect size selected by the customer

• Items that have been worn, washed, altered, or damaged after delivery

• Any issue that is not caused by our end

Important

All exchange requests are subject to inspection and approval by our team. We reserve the right to reject a request if the issue does not meet the conditions mentioned above.

For any questions or exchange requests, please contact our customer support team with your order number and relevant pictures/videos.